Call Centre Customer Service Advisor - Liverpool, United Kingdom - Switch Advisor Ltd

Switch Advisor Ltd

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive.

Our work environment includes:

Modern office setting
Casual work attire
Safe work environment
Onthejob training

Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool.

The Call Center Representative will be responsible for building and maintaining relationships with new customers and working with the sales team to achieve company goals.

Requirements:

High School Diploma or Equivalent
-
No experience needed:

Ability to work in a fast paced environment, prioritize multiple tasks, and meet deadlines
Excellent verbal and written communication skills
Ability to work overtime as needed
Ability to multitask, prioritize, and manage time effectively
Basic computer knowledge required
Ability to work in a fast paced environment, prioritize multiple tasks, and manage time effectively

Responsibilities

Serve as the main contact for customer inquiries in a fast-paced environment

Assist sales team with project and customer support needs as needed
Act as the primary point of contact for customer support for product training needs (when needed)
Build rapport with new and existing customers over the phone
Communicate with customers regarding order status, product features, and pricing
Respond to customer complaints in a timely manner

Salary:
£23,855.00-£24,156.00 per year

Benefits: