Customer Support Advisor - Redhill, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Redhill, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Financial Support Advisor
Permanent Role

The salary range for this role is £22,500 - £25,000.


What you'll be doing

  • Receiving incoming calls and making outbound calls to customers.
  • Offering customers appropriate financial signposting, providing suitable and appropriate options, and guidance on their finance agreement.
  • Negotiating affordable payment plans with customers.
  • Handling each call in a professional telephone manner and having the ability to show empathy and sympathy as required.
  • Using negotiation and persuasion skills to gain customer commitment.
  • Taking ownership of queries and complaints.
  • Dealing with or escalating any identified risks.
  • Being aware of latest legislation and enforcement developments in order to offer best advice to assist customer decision making process.

What we're looking for

  • Strong interpersonal skills and an excellent telephone manner
  • Ability to work well under pressure and to tight deadlines
  • GCSE or equivalent in Maths and English at grades A-C
  • Previous call centre or call handling experience is desirable
  • Adequate computer literacy and numeracy skills
  • Good verbal and written communication skills

What we offer
We have a range of benefits available which include:

  • 25 days holiday per annum, plus bank holidays.
  • Discounts on high street brands
  • Local retail discounts
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