Sales Advisor - Richmond, United Kingdom - Petersham Nurseries - Richmond

Petersham Nurseries - Richmond
Petersham Nurseries - Richmond
Verified Company
Richmond, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Sales Advisor - Lifestyle Shop

Position Purpose


As a Sales Advisor, you will be the face of the Petersham Nurseries Shop, working as part of a tight knit team, responsible for providing the highest level of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business.


Principal Attributes

  • A Sales Advisor at the Petersham Nurseries shop is perfectly presented and groomed at all times. He or she is passionate about the Petersham Nurseries ethos and lifestyle. Always enthusiastic to share the Petersham experience offering the highest level of service, communicating their knowledge and respect for the products we offer and those who make them, quickly translating this passion into sales and repeat business.

Sales & Service Accountability

  • Enthusiastic about Petersham Nurseries ethos and lifestyle.
  • Wellpresented at all times following the PN dress code and colour pallet.
  • Help maintain the shop, keeping it looking clean and tidy throughout the day.
  • Interact with customers, colleagues and management in a gracious manner.
  • Curious and inquisitive about shop products, using your knowledge in order to best inform our customers.
  • Welcome all shop and site customers in a friendly and approachable way.
  • Serve customers at the till and act as an obvious presence within the shop.
  • Initiate effective upselling and crossselling within the shop and other Petersham nurseries departments.
  • Help achieve or even surpass retail weekly sales targets set by the Manager.
  • Build lasting customer relationships to deliver increased sales and drive repeat business.
  • Able to multitask and prioritise when needed.
  • Take customer enquiries by phone and handle them efficiently and in a timely manner.
  • Handle logistics for all customer deliveries and liaise with shippers and couriers.
  • Remain accountable to the customers served in order to fulfil orders in a timely and efficient fashion.
  • Take part in daily team briefings, on a daily basis.
  • Is accountable for their actions, follows the procedures in place.
  • Assist and assume the same responsibilities in the garden shop when asked.

Merchandise & Operations

  • Prepare the shop for opening: water dirt floor, raking and sweeping.
  • Dusting and cleaning product throughout the day.
  • Follow the shop display guidelines.
  • Full and accurate till operation and responsible for cash handling procedures.
  • Replenish from stock room as necessary throughout day.
  • Keep stock, stock rooms, till points and fixtures, fittings and merchandise clean and tidy.
  • Ensure all stock is ticketed barcoded and priced.
  • Watering and maintaining all house plants as required.
  • Ensure security and safety procedures are followed.
  • Accurately administrating customer requests, shipping, delivery files and gift vouchers.
  • Liaising with stock control for accurate reporting of stock anomalies, incidents and damages.
  • Work in a safe, respectful way following the company guidelines.

Key Performance Indicators (KPI's)

  • Sales Targets.
  • Customer Service, presentation and courtesy
  • Replenishment and availability.
  • Display standards.

Competencies

Works well with others

A team player

Passionate about Petersham products and ethos

Delivers sales & service excellence

Product knowledge up to date

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