Customer Success Executive - London, United Kingdom - Move AI

Description

Lifelike human movement is a crucial part of making 3D experiences engaging, but digitising human movement is slow and expensive, requiring $10,000s-$1,000,000s to hand-animate each frame or using a special suit and studio.

Move AI is an applied AI research company that is transforming 3D creativity using motion, from a hobbyist in their bedroom to some of the largest organisations in the world like EA.

Through apps and APIs, we make animation 50x-1000x cheaper and faster, which will push the boundaries of how movement is used in spatial computing in ways we can't yet imagine.

As a Customer Success Executive at Move AI, you will be instrumental in ensuring the highest level of satisfaction and success for our clients.

Your role will focus on nurturing long-term relationships, guiding clients through the onboarding process, and providing ongoing support and strategic advice to maximize their use of our motion capture solutions.

• Develop and maintain strong relationships with a portfolio of clients, ensuring a smooth onboarding experience and continued satisfaction with Move AI solutions.
• Understand the specific needs and workflows of clients within the film, gaming, and production industries to provide tailored advice and support.
• Respond to support requests and conduct regular checkins and account reviews to assess client satisfaction, address any issues, and identify opportunities for upselling or improved utilization of our software.
• Collaborate with the sales, marketing, and product development teams to relay customer feedback and influence product enhancements and roadmap decisions.
• Develop success plans for clients that outline required critical outcomes, solutions implementation, and assessment metrics.
• Provide educational resources and training sessions to clients, enhancing their understanding and proficiency with our products.
• Monitor customer health metrics and develop strategies to address atrisk clients and reduce churn.

• Proven experience in customer success, account management, or a similar role, preferably within the SaaS or technology sector.
• Preference for someone with a strong understanding of and experience with solutions used in the film, gaming, or production industries.
• Exceptional interpersonal and communication skills, capable of building strong relationships with diverse stakeholders.
• Analytical thinker with a problemsolving orientation and the ability to handle multiple projects simultaneously.
• High degree of personal drive and resilience, thriving in a dynamic and fastpaced environment.

• Hybrid work
• Generous EMI options package
• Work from home benefit/ allowance
• Flexible holidays
• Regular team socials