Admissions Coordinator, Band 3 - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust

Verified Company

Gloucester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB PURPOSE - To provide administrative support to the Head & Neck admissions teams, including the booking of appointments for patients requiring surgical procedures into outpatient clinics and theatre lists.

- To ensure patients are booked within Trust waiting time targets and to ensure all clinic and theatre capacity is fully utilised.

DIMENSIONS - There is no budgetary or supervisory responsibility with this post.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED - Minimum of a years experience working within an admissions / booking / patient access / hospital-based office environment.

Working knowledge of 18 week patient pathways.
Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
Excellent IT skills with experience of Microsoft Office software and TrakCare.
Proven organisational skills with the ability to prioritise workload and to work to deadlines
Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar
Good interpersonal skills for dealing with people internal and external to the organisation
Ability to work flexibly within a team
Ability to work quickly and accurately
Ability to use own judgment and initiative as appropriate KEY RESULT AREAS
Contact patients for Admission and negotiate appointments with patients wherever possible and any additional coordination of staff, equipment, stock, facilities, and paperwork.
Using the PTL, Book patients within clinical and trust waiting time targets and guidelines
Process cancellations and reappoint patients observing trust waiting times.
Ensure that patients are aware of their appointment dates and all relevant information.
Fully utilise all clinic & theatre capacity and maintaining a list of patients who are fit, willing and able to come in at short notice.
Liaison with clinical staff and their secretaries regarding their waiting lists.
Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate
Validate each patients pathway by checking and updating RTT codes
Regularly informing the Unit Coordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.
As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. TEAM-WORKING
To work flexibly and proactively as part of a team and ensure that the workload is shared out equally and performed to excellent, efficient and safe standards while adapting to the demands of the department/team as required.
To cover colleagues during absences/annual/sick leave as directed by the Unit Coordinator. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
To undertake routine office duties including photocopying, faxing and filing of notes and correspondence and any other appropriate duties commensurate with the role, as required at the request of your line manager.
To liaise with relevant team members to ensure that any process changes run smoothly and efficiently.
To work with the Elective Bookings Supervisor and Booking Coordinators as appropriate. COMMUNICATIONS AND WORKING RELATIONSHIPS
Patients, relatives and / or carers.
Consultants and their team
Nursing staff
Anaesthetists
Medical Secretaries
General Practitioners in Primary Care
Outpatient staff
Theatre management and administration
Day Surgery staff
Health Records staff
Unit Coordinator
Elective Bookings Supervisor and Booking Coordinators
General management team GENERAL
Fully participate in the Trusts appraisal system review and personal development planning process on an annual basis.
Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process
Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
Contribute positively to the effectiveness and efficiency of the teams in which he/she works.
Contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.
To adhere to the Trusts Kindness and Respect Policy. MOST CHALLENGING PART OF THE JOB
The applicant will need to be able to deal with a very stressful and challenging environment. At any time, staff could be faced with difficult or sensitive situations, aggressive or threatening behaviour and need to use tact and diplomacy. PHYSICAL EFFORT AND WORKING CONDITIONS
Movement of medical notes may be required