Customer Service Officer - Sale, United Kingdom - Training Qualifications UK

Training Qualifications UK

Verified Company

Sale, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer
Permanent
Full Time

Location:
Hybrid (Sale, Manchester)

Salary:
Up to £24,000 per annum

Reports to:
Customer Service Manager

Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation.

We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here

The Client Journey is at the heart of what we do, understanding the wants and needs of our clients and providing a personalised experience, maximising our innovative technology and products.

We are looking for like-minded, forward thinking, best in class Customer Service Officers to join our growing team.

Key benefits

Training, qualifications, and apprenticeships. It's what we do
25 days holiday plus bank holidays, plus, birthday day off
Annual salary and living wage review
Annual loyalty bonus £100 for each year of service (uncapped)
Cycle to work scheme
Christmas and summer parties
Christmas period closure
Biweekly quiz club
Break room and kitchen
Free onsite parking
5minute walk to Sale town centre

Key Responsibilities

Understanding the wants and needs of customers to provide a tailored and personal experience that is focused on developing personal relationships
Processing accurate data through the CRM System to coordinate timely response and resolution with other departments
Providing Client assistance in the form of general support, onboarding, and new system demonstration support
Ensuring set KPIs are achieved with the assistance of Team leaders & Managers
Handling and escalating Client complaints

Key skills

Have excellent verbal and written communication skills
Have good attention to detail
Have outstanding organisation and time management skills
Be prepared to work in a regulated environment

Key characteristics
Here are just a few of the essential soft skills you will need to successfully join our team:

Be able to model our core Company behaviours of Courtesy, Team First, and Willingness to Learn
To really care about our clients and go above and beyond to deliver the best service
Be confident, positive, and ambitious with a "can do, will do" attitude
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.

Job Types:
Full-time, Permanent

Salary:
Up to £24,000.00 per year

Benefits: