Patient Care Coordinator - Falmouth, United Kingdom - The Falmouth Health Centre Practice

Description

Job Summary

The role involves working a combination of early shifts and late shifts and occasional weekends and evenings until weekends and evenings have an enhanced pay rate). You will be provided with a rota 5 weeks ahead at all times, as shifts may vary week on week. You will be joining a very happy, supportive and hard working team of experienced staff. You will have the opportunity to learn new skills and to work independently as well as with your colleagues. There are regular opportunities to work overtime. You will receive 25 days holiday PLUS bank holidays.

The job includes:

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

The Falmouth Health Centre Practice is a General Medical Services (GMS) practice committed to delivering the highest standards of primary care with equality, dignity and respect to all of its 9500 patients.

We take a pro-active approach to the many changes of the NHS and General Practice, whilst remaining conscious of, and responsive to, the needs of our practice population, and meeting the challenges of our migratory student population.

With a strong emphasis on patient safety, we have developed a blame-free reporting culture where risks in all areas, from prescribing to data protection, are identified, explored and mitigated.

Our GPs provide a link to other health and social care services, fostering good relationships and an open culture with these providers.

Training is at the heart of FHC and we aim to deliver the most knowledgeable, informed and effective patient care, consistently in line with current guidelines.

As Training Practice, FHC passes on this ethos to its GP Trainees and Medical Students, who in turn provide fresh perspectives.

The practice is committed to the development of its staff at all levels, realising the full potential of its team and nurturing the feelings of co-operation, mutual support and loyalty which forms the foundation of the practice.

Generic Responsibilities
All staff at The Falmouth Health Centre Practice have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do, and it is required by law.


Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety.

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality
This practice is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service


Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Reception Manager.

Learning and Development

Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at The Falmouth Health Centre Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times.

Staff will be given detailed information during the induction process regarding policy and procedure.


Security
The security of the practi