Strategic Customer Success Manager - London - Darktrace

Darktrace London

2 days ago

Description

Key Role Summary

Darktrace AI detects and disrupts in-progress cyber-attacks within seconds, protecting against ransomware, email phishing, and threats to cloud environments and critical infrastructure.

About Darktrace

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in AI-powered cybersecurity solutions, dedicated to safeguarding businesses from complex cyber threats. We serve over 9,000 customers worldwide, shielding them from ransomware, cloud, and SaaS attacks.

Our Approach to Innovation

Our roots lie deep in innovation, driven by the Darktrace AI Research Centre based in our Cambridge, UK headquarters. This centre has pioneered new benchmarks in cybersecurity research, with numerous technology innovations backed by over 130 patents and pending applications.

Strategic Customer Success Role

In this role, you will manage key strategic accounts across our global customer base. Your primary responsibility will be driving adoption and outcomes that lead to renewals, expansion, and advocacy within your portfolio.

Compensation will be tied to increasing Net Revenue Retention (NRR) within your portfolio, achieved through identifying and driving upsells and renewals, aligned with a quarterly quota. You should have a passion for learning about cybersecurity and AI, while consistently delivering exceptional service to our customers.

Daily Responsibilities

You will present, discuss, and demonstrate Darktrace's cyber threat defence solutions to CISOs and information security experts.
You will conduct business reviews to drive satisfaction and desired business outcomes.
You will identify and nurture upsell and cross-sell opportunities.
You will ensure customers are set up for success and facilitate renewal at the end of subscription terms.
You will monitor customer engagement levels to assess risk and execute action plans.

Requirements

We seek an individual who can build long-lasting relationships with various stakeholders.

The ideal candidate will possess:

Experience in a customer-facing role, preferably at the enterprise or strategic level, such as Account Executive, Account Management, Customer Success Manager, or Business Development Executive.
A comfort level working in a target-driven environment.

This role is hybrid, requiring attendance at our London office for a minimum of 2-3 days per week.

Benefits

23 days' holiday + all public holidays, rising to 25 days after 2 years of service.
An additional day off for your birthday.
Private medical insurance covering you, your cohabiting partner, and children.
Life insurance of 4 times your base salary.
A salary sacrifice pension scheme.
Enhanced family leave.
A confidential Employee Assistance Program.

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