Lead Service Designer - Leeds, United Kingdom - Financial Conduct Authority

Financial Conduct Authority

Verified Company

Leeds, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

Lead Service Designer

Salary:
National ranging from £65,200 - £85,000 and London from £67,900 - £100,000 per annum

Would you like an opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future?_

The team/department

Our department falls within the Intelligence and Digital function, a subdivision of the Data, Technology & Innovation (DTI) division.

The Intelligence and Digital function are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

We are committed to growing the maturity and impact of user-centred ways of working as we design and deliver products and services for FCA staff, firms and consumers nationally.

It is an exciting time to join our growing DTI community of UCD specialists, help shape and deliver the building blocks for excellence and deliver impactful work in our exemplar programmes.

We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.

What you will be doing- As a Lead Service Designer at the FCA, you will work within a specialist user-centred design (UCD) team to help increase the maturity of UCD across DTI- Provide expert design support to emerging multi-disciplinary digital product teams to design new products and services that help our users achieve their goals- Support your colleagues to understand service-thinking and see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the lives of internal and external users- Engaging with and providing maturity within the FCA design community, supporting the professional growth of design practitioners and Design service improvements through analysis of service failure- Develop journey maps, service blueprints and other artefacts that best communicate systems, opportunity, and vision to varying audiences- Help embed the FCA Design System, identifying design patterns and reusable components to tackle common issues across the FCA

What you will get from the role- An opportunity to shape the development of service design practice in a vital national body- Contributing to the FCA's vital role in protecting the integrity of the UK financial system and minimising harm to consumers of financial services A supportive and ambitious team environment committed to UCD ways of working- Being part of a growing UCD Community of Practice across a range of FCA programmes

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle.

You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

28 days holiday per year plus bank holidays
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age
up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you'll have

Minimum- Proven experience working as a Service Designer- Delivering government digital services in line with Government Digital Services (GDS) standards- Experience of working in agile or multidisciplinary teams

Essential- Service design leadership and interpersonal skills with the ability to motivate, lead and develop large diverse teams- A highly strategic but pragmatic mindset, can negotiate a highly complex organisation and leverage insights to deliver great services- You can share best practice and coach others, including those new to UCD approaches- Proven experience of a variety of prototyping methods and understand how Service Design and Interaction Design work together in practice- Evidence of leading on internal initiatives to develop ways of working and help develop the UCD community of practice at the FCA- Use data, user insight, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found

here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, a