Head of Operations - Chilworth, United Kingdom - Liberatii

Liberatii
Liberatii
Verified Company
Chilworth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
As the Head of Operations, your responsibilities will span three main domains:


1.


Leadership:

  • Act as a strategic partner to our Co-Founders for key operational decisions.
  • Oversee multiple projects and provide regular updates to stakeholders to manage performance and results.
  • Evaluate and optimize resources, tools, and processes for efficiency and costeffectiveness.
  • Foster crossfunctional collaboration to ensure a smooth endtoend process for our customers.

2.

Go-to-Market Strategy & Operational Excellence:

  • Oversee gotomarket strategies, ensuring sales targets are met and helping to identify and onboard early adopters to achieve productmarket fit.
  • Establish and manage partnerships with cloud providers, system integrators, and managed service providers.
  • Liaise with partners and engineering teams to bring our product to market.
  • Actively participate in creating and executing an operational roadmap (including sales, hiring, and engineering processes) that ensures operational excellence, business continuity, and customer/employee satisfaction.

3.


Customer Success:

  • Lead our Customer Success team, ensuring clear and consistent communication with our customers.
  • Develop and implement customercentric strategies to improve response times, resolve customer issues efficiently, and enhance overall customer satisfaction.
  • Serve as a feedback loop for our product and engineering teams, ensuring customer satisfaction and addressing pain points.
  • Analyze weekly reporting to identify ways to improve key metrics, including customer satisfaction rate.

Qualifications:


  • Proven experience in leading a highurgency operational team within the software industry.
  • Comprehensive understanding of operational management, deep tech, and enterprise software development.
  • Demonstrable experience in managing complex operational challenges.
  • A talent for identifying highpotential individuals early in their careers.
  • An ability to communicate complex operational concepts clearly.
At Liberatii, we are committed to fostering an environment that supports innovation, collaboration, and growth.

We are building a team that thrives on speed, is passionate about continuous improvement, and is dedicated to solving real-world problems for our customers.

If you resonate with our mission to drive change and deliver value, we'd love to hear from you.


Join us in shaking up the Database industry
We offer generous share options on top of salary.
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