Professional House Keeper - London, United Kingdom - Step Ahead

Step Ahead

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Professional House Keeper

Location:
Horley

Hours:
Full-time and Part-time

Schedule:
Full time - 08:30 - 16:00 and Part time - 09:30 - 14:30

Salary:
£10.50 PH

About Company:

We assist people across the UK by providing a professional domestic housekeeping service to keep their homes clean, and help maintain a healthier and happier living environment.

We free up our clients' time by providing as little or as much housekeeping and cleaning support as they need.

We do this by employing and training dedicated professional housekeepers who pride themselves on delivering outstanding services, time after time.

Attention to detail
Meticulous standards
Positive and courteous
Efficient & Energetic

Key Responsibilities

Delivering high quality housekeeping services to ensure client satisfaction
Maintaining consistency of service by working to the clients' personalised action list
Ensuring absolute security of all clients' homes by following our strict security procedures
Enhancing client retention by reporting any client feedback or queries to the team leader
Being courteous and positive to clients, while maintaining a professional distance and remaining workfocused
Representing the Bright & Beautiful ethos and values at all times
Protecting our brand, positively advocating for Bright & Beautiful and our management team
Ensuring that Health & Safety procedures are strictly adhered to at all times
Maintaining client confidentiality regarding contact details, living patterns etc.
Ensuring you have the correct kit, are professionally presented and arrive in a timely manner, completing work to time schedules
Ensuring you explore options and provide potential solutions to find cover if ever you cannot attend your scheduled shift (i.e. holidays/sickness etc.)
To be proactive in marketing the business delivering flyers/ referral cards etc.

Responsibilities Explained

Planning your day:

Ensure that you have arranged a meeting time and place with the team leader. Be punctual arrive at the agreed time.
Ensure you contact your manager with potential solutions if you are going to be absent for any reason ideally the night before or by 7:00am on the day of the proposed shift
Book holidays using the correct guidelines

Security at the client's home:

Logging arrival time of job on to key locking sheet

- signed by all team

Logging arrival time in your personal time record notebook
Upon leaving check all windows are shut and light switches are off
Make sure all kit and products belonging to the Company are removed
Log departure time and sign that the door is locked and the keys are safely stored

Cleaning Procedures

Ensuring that you are familiar with and utilise our expert procedures in any room you are allocated to clean by the team leader
Cleaning your own areas diligently and being a team player by asking the team leader for extra jobs once yours are completed
Ensuring you are following the action list for each client
Checking that the bin procedures are followed correctly
Allowing other team members and the team leader to check your area
Carefully checking areas allocated to you at the end of every clean
Reporting any issues such as accidents, problems with cleaning etc to the team leader
Creating an accurate and honest timesheet each month by keeping your own record of times in and out of clients' homes

Team Training

Taking responsibility by accepting positive and constructive feedback in a professional manner
Attending all team meetings and health and safety training as required
Discussing only what is relevant in the meeting; if you have any personal questions or requests please speak to your manager privately
Step Ahead is acting as an Employment Agency_
Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality_