Technical Support Engineer - Widley - Workshop Recruitment

    Workshop Recruitment
    Workshop Recruitment Widley

    5 days ago

    Full time
    Description

    We're recruiting for a technically skilled Technical Support Engineer to join a growing aftersales and service support function based in Portsmouth.  This is an excellent opportunity for someone with an electro-mechanical background and experience supporting heat pumps systems who enjoys fault finding, technical problem solving and supporting engineers, installers, and customers.  You will play a key role in delivering high-quality technical support, ensuring equipment performance, supporting commissioning activities and contributing to ongoing product and service improvements.


    As Technical Support Engineer, you'll provide remote technical assistance to customers and field service engineers, supporting installation, commissioning, servicing, and fault resolution across a range of heat pumps as well as heating, cooling and air handling equipment.

    You will also support warranty investigations, product testing, and technical training delivery.

    Main Duties

    Provide telephone and email technical support to customers and service engineers
    Diagnose faults and support troubleshooting of heating, cooling, and air handling systems
    Test and fault-find returned warranty items
    Configure and set parameters on spare parts prior to dispatch
    Support commissioning activities and communicate technical requirements to engineers
    Produce technical documentation and training materials
    Deliver product and aftersales training to customers and partners
    Assist with quality and compliance activities (ISO 9001:2015)
    Attend site visits when required to support technical investigations

    Skills & Knowledge

    Electro-mechanical technical background (HNC/HND or equivalent preferred)
    Experience supporting heat pumps, HVAC, or air handling systems
    Strong fault-finding and diagnostic skills
    Ability to read wiring diagrams, schematics, and technical manuals
    Competent testing electrical components and equipment
    Confident communicator — phone, email, and technical reporting
    Self-motivated with a proactive approach to learning and product knowledge
    Full UK driving licence

    Salary & Benefits

    £45-50K salary depending on experience
    Company pension
    25 days holiday + bank holidays
    Training and development support
    Stable, supportive engineering environment
    Opportunity to work with advanced heating and cooling technologies

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