Training Facilitator/quality Monitoring Officer - Omagh, United Kingdom - North West Care and Support

North West Care and Support

Verified Company

Omagh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION:

NWCare have an opening for a Training Facilitator/Quality Monitoring Officer for their Enniskillen branch. The successful applicant will also provide training for the Omagh branch.

This is a dual role of Quality Monitoring and Training Officer.

The post holder will demonstrate staff engagement and person-centred care through role modelling this approach in the delivery of training and monitoring standards.

MONITORING - To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company aims and objectives. He/she is also responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company health and safety policy, staff monitoring and spot checks on behalf of the company.

TRAINING - To ensure the timely delivery of relevant approved/accredited training to all NWCare domiciliary care staff and office staff in order to meet organisational and legislative requirements.

DUTIES AND RESPONSIBILITIES OF MONITORING:

To carry out service quality monitoring on behalf of NWCare, including onsite visits and Service User telephone monitoring
To attend Service User reviews and contract monitoring reviews
To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager, for investigation
To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on any underperformance identified, via a monthly quality monitoring report
To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards
To carry out health and safety risk assessments in line with legislation and company health and safety policy
To promote the aims and objectives of NWCare as defined in the company statement of purpose
To adhere to all company policies and procedures
To maintain the confidentiality of information as per company confidentiality policy and GDPR legislation
To attend care management reviews when required
To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems processes
To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times
To participate in performance reviews and development planning

DUTIES AND RESPONSIBILITIES OF TRAINING

Responsible for the delivery of training as required in line with the induction standards for all new community care staff and office staff
Delivery of continual professional development and educational training and specific ongoing training in line with identified development areas and specified contractual requirements
Remain informed and uptodate about changes in legislation, guidance and recommendations from government and other key agencies, not limited to the Department of Health
Assist with ongoing course design and the updating and evaluation of courses when required
Ensue all external and internal quality procedures, contractual and legislative standards are met
Ensure all training delivered is always effective and delivered to a high standard
To deliver, as required, bespoke and specialised training in accordance with your own skills and competencies to meet current legislative requirements and workforce development
To act as a point of reference for all staff where training support is required and to also ensure effective dissemination of information to staff as appropriate
To carry out supervision visits of staff during their probationary period and participate in final probationary review meetings
To liaise with Human Resources and Line Managers in the event of both good staff and underperforming staff.

ESSENTIAL:

QCF Level 3 Health and Social Care or above

Previous experience in monitoring and compliant of quality systems and processes

NISCC Registered (Northern Ireland Social Care Council) and or NMC Registered (Nursing Midwifery Council)

Provide evidence of past personal and professional development

Provide evidence of knowledge of quality assurance systems and RQIA minimum standards

High standard of accuracy

Flexible in working hours to respond to business needs

DESIRABLE:

QCF Level 4/5 Health and Social Care or equivalent

ADDITIONAL INFORMATION:

NW Care wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.