Customer Advisor - Edinburgh, United Kingdom - Trip

Trip

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Description

About Us

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

You will be working in our Flights Outbound Team with our fabulous teammates. Mainly providing assistance between flight suppliers and customer on their bookings (e.g. flight changes/ additional request) with your native language.
You will be put into 8 weeks training before starting your role and it is 100% attendance mandatory. We will make sure you have the skills and knowledge before letting you face your first customer independently.

Key Roles and Responsibilities

Handle customer problems with empathy and patience in a goaldriven environment;
Establishing and maintaining relationships with various stakeholders, including colleagues from local and international offices, vendors, and airlines;
Work as part of a highperforming team, supporting and helping colleagues when required;
Attend regular team huddles;
Keep uptodate with latest promotions and initiatives;
Read, understand and follow the Company Policies and Procedures;
Assist in ad hoc assigned projects.

Qualifications

At least 2 years of call centre experience;
Strong communication skills, must be fluent or proficient in English and French both written and spoken;
Proficient typing abilities;
Sound troubleshooting and problemsolving skills with a strong desire to achieve positive outcomes;
Ability to listen and build rapport quickly;
Enthusiastic yet conscientious and diligent approach to work;
Completerfinisher with a good attention to detail.

What's more?

Extensive learning opportunities and resources to further your career
32 days holidays (including 8 bank holidays)
Performance bonus rewarding your monthly contribution to the team
An Employee referral program that rewards you for inviting friends to come to work with us
Enhanced family friendly policies to support your family whatever the circumstances
Life assurance to give you peace of mind
Employee wellbeing program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
Team building activities to encourage a sense of fun and belonging
We celebrate a diversity and our cultural wealth by raising awareness and hosting events onsite

Have a good trip, and see you soon