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Customer Service Representative - Nottingham, United Kingdom - Encore Estate Management

Encore Estate Management

Verified Company

Nottingham, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a passionate and career-driven assistant property manager to join our award-winning team in Nottingham.

As part of our customer focused team, you will be helping Encore to provide a first class service to our residents.

In return for your passion and commitment, we offer sponsorship through IRPM or RICS qualifications, structured ongoing training courses delivered by our Encore Academy, structured career progression through all levels of our business, support, and mentoring from our highly experienced management team in a structured and process-driven working environment.

We are 100% committed to providing all the support you need to build a successful and long term career within Estate Management.

This includes ongoing internal training at the Encore Academy and access to the external IRPM qualifications ensuring that you have a broad and complete view of the industry.

This is a key role in our Estate Management team.

You will work in partnership with the Estate Managers to ensure we consistently deliver a high standard of performance (achieving our KPIs) and achieve customer satisfaction.

The role has 2 key parts:
performing frontline communication with our customers (eg. resolving day to day queries and sending correspondence) and reactive maintenance management.

This role is offered a full time basis working 37.5 hours per week. The role is based at our Nottingham office.

What we offer:

23 days holiday
Holiday purchase scheme
Long Service Holiday Award 3, 5 and 10 days additional holiday after the same number of years
Perkbox
Financial qualification support
Study leave
Eye Tests
Cycle to work scheme
Company social events

Salary:
£24,000.00 per year

Benefits: