Client Onboarding and Support Specialist Fix Linux - London, United Kingdom - Client Server

Client Server
Client Server
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Client Onboarding and Support Specialist (FIX Linux) London to £100k + equity

Opportunity to join a well funded start-up within the cryptocurrency space that have produced a high performance, ultra-low latency ECN (Electronic Communication Network) that processes billions of messages per day.

As a Client Onboarding and Support Specialist you will play a crucial role in ensuring a seamless customer experience for global, institutional clients.

You'll proactively engage with clients throughout the onboarding, integration and trading lifecycle to include creation and configuration of accounts and the set up and maintenance of network connections.

You'll also provide 1 st line technical support to clients, quickly identifying and responding to technical issues within a live trading environment; you'll liaise between the client and engineering, providing feedback on client operations, new automation requirements and platform functionality enhancements.


Location / WFH:


You'll join a small team within a tech start-up environment; you'll be based in the City office with flexibility to work from home once a week.


About you:

You have client onboarding / technical support experience
You have advanced experience with FIX protocol and a strong knowledge of Linux OS, including command line operations and bash scripting, Python would also be of benefit
You have experience with FX technology or trading (Cryptocurrency experience would be great but not expected)
You have meticulous attention to detail and the ability to prioritise effectively
You have excellent communication and customer service skills


What's in it for you:

Salary to £100k + equity (potentially life changing)
Opportunity to be a early member of an early stage start-up that is set to be huge
Continuous self development and career growth opportunities as the company scales

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn.

We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The clients we work with share our values.
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