Customer Service Advisor - Manchester, United Kingdom - Nolan Recruitment Solutions

Nolan Recruitment Solutions
Nolan Recruitment Solutions
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Advisor


Employment Type:
Permanent, Full-time


Location:
Trafford Park, Manchester

Hours: 8 am to 5 pm, Monday to Friday


Salary:
£20,000 - £25, days holiday (30 inc Bank Holidays)


Company/Position:


Due to a rapid period of growth, our client is looking for a further Customer Service Advisor to join their growing support team.

Our client is still a family-owned business so you will be recognised and rewarded accordingly. If you have an appetite to learn new things and develop your skillset, then this is the ideal role.

The Customer Service Advisor will be expected to deal with a range of customers on a daily basis and handle anything from general enquiries to orders to complaints.

They will work closely with the warehouse, sales team, service team and accounts to achieve the best outcome for the customer.


KEY RESPONSIBILITIES:
Have great communication skills, be a problem solver, and enjoy interacting with other people on a regular basis.
Liaising with internal and external customers
Scheduling, prioritising and allocating all jobs for engineers and drivers
Liaising with suppliers
Assisting in ensuring work is carried out efficiently and profitability is achieved
Building and maintaining excellent relationships with colleagues, customers, and clients to understand and deliver their needs
Plan all work activities to achieve contractually specified time scales SLA and KPIs
Escalating issues/queries when appropriate
All complaints are to be managed and responded to in accordance with agreed procedures and escalated as appropriate
Cover and assist in any other areas of work the business requires


ESSENTIAL SKILLS
Communication skills
Ability to prioritise and manage workload to tight deadlines
Ability to manage time effectively
Capability to resolve problems quickly and smoothly
Ability to be a team player
Ability to work under pressure whilst being proactive
Understanding of how to maximise efficiency with job bookings and travel

Keywords:
Customer Service Advisor, Customer Service, Customer Care, Customer Support
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