Hire Desk Controller - Falkirk, United Kingdom - GS3 Recruitment Limited

GS3 Recruitment Limited

Verified Company

Falkirk, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hire Desk Controller

Are you organized, customerfocused, and thrive in a fastpaced environment? We are currently seeking a dedicated and proactive individual to join our team as a Hire Desk Controller. This is a fulltime position based in Falkirk, with a standard working week of 45 hours.

Our client is a reputable and well-established company in the hire industry. We specialize in providing high-quality equipment solutions to a diverse range of clients. With our commitment to excellence and customer satisfaction, we have earned a strong reputation in the market.

Responsibilities:

Manage the hire desk operations, including taking incoming customer calls and inquiries, providing product information, and assisting with bookings.
Coordinate and schedule equipment rentals, ensuring availability, and maintaining an accurate booking system.
Prepare rental contracts, including terms and conditions, pricing details, and customer information.
Collaborate with the operations team to ensure timely delivery and collection of equipment.
Monitor rental periods and communicate with customers regarding extensions, returns, and any related issues.
Handle customer complaints or concerns in a professional and efficient manner, working towards satisfactory resolutions.
Maintain accurate records of all transactions, invoices, and customer interactions.
Provide excellent customer service, ensuring a positive experience throughout the hire process.
Keep uptodate with industry trends, product knowledge, and pricing to effectively assist customers.
Assist with general administrative tasks as needed.

Requirements:

Previous experience in a similar role, preferably within the hire or rental industry.
Strong communication skills, both verbal and written, with a friendly and professional demeanor.
Excellent organizational and time management abilities.
Proficient computer skills, including experience with booking systems and MS Office Suite.
Attention to detail and the ability to multitask effectively.
A proactive and solutionoriented approach to problemsolving.
Ability to work well under pressure and meet deadlines.
Flexibility to work occasional weekends or evenings, as required.

Schedule: