Tenancy Support Officer - London, United Kingdom - BRACKENBERRY INTERIMS

BRACKENBERRY INTERIMS

Verified Company

London, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
Establish and maintain expertise in the range of tenancyrelated matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
Provide housing and tenancyrelated advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.
Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
Deliver a set of challenging KPIs and personal objectives in line with agreed targets

Requirements:

Experience of providing advice or assistance to the public in a customerfacing role, ideally within a housing or support setting
Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K
This role requires a
basic DBS

Disclaimer:
Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer.

Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Job Types:
Full-time, Fixed term contract

Contract length: 3 months

Pay:
£21.50-£28.50 per hour

Expected hours: 35 per week

Benefits:

Company pension
Work from home

Schedule:

Day shift
Flexitime
Monday to Friday

Ability to commute/relocate:

London, N1 1XR: reliably commute or plan to relocate before starting work (required)

Experience:

- undertake risk assessments: 1 year (required)
- support and empower vulnerable people: 1 year (required)
Local Authority: 1 year (required)
Social Housing: 1 year (required)