Community Support Worker - Plymouth, United Kingdom - Livewell Southwest

Livewell Southwest

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1.Communication and Relationship skills a)Verbal information sharing, within the Home Treatment Team or the wider Multi

Disciplinary Team, which includes Primary Care. b)Receive referrals to Home Treatment Team in the absence of qualified staff. c)Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality. d)Maintain accurate, timely electronic records.

Ensure they are kept safely in accordance with Livewell Southwest (LWS) policies, including the Data Protection Act and the LWS Confidentiality Policy.

e)Assist in preparation of standard letters. f)The post holder demonstrates a positive attitude to mental health attending to patients with respect and courtesy. g)The post holder will ensure that professional boundaries are always adhered to.

h)Collaborating in completion of CPA and System one documentation under supervision of a qualified staff ensuring all entries are countersigned in accordance with LWS Record Keeping Policy i)Has confidence to communicate with people who are experiencing mental health difficulties when English is not their first language. j)Liaise with MDT members and other agencies at the request of qualified staff. k)Attend handover meetings and be confident to discuss patient care within the Home Treatment Team. l)Deliver medication in line with LWS policy and local Home Treatment protocol and collect medication from Pharmacies and Glenbourne.

m)Assisting patients in various social activities delegated by the qualified staff and take responsibility for any costs to be reimbursed with the assistance of qualified staff and finance department. 2.Knowledge, Training and Experience a)The post holder will participate in updating their practice; knowledge and skills within their sphere of practice, under the guidance of qualified staff, including LWS mandatory training and Mental Health essential training e.g. Mental Health Act and Care Programme Approach. b)Vocational Level 3/NVQ 3 e.g.

Certificate in Mental Health at level 3 or equivalent and commitment to further education. c)2 years experience working with people with mental health problems. d)Experience dealing with a variety of mental health problems in various settings both in the community and in hospital with support and supervision from qualified staff. e)An awareness of Policy and legislation and how to access the information both in writing and electronically.

f)An awareness of Mental Health and Mental Health service delivery. g)Adhere to Policy and Legislation relating to Mental Health e.g. Mental Health Act 1983, Equal Opportunity Law, Disability Discrimination Act, Human Rights Act, Care Programme Approach and Clinical Governance. h)Knowledge of the lone worker policy.

Analytical and Judgmental Skills a)Map reading planning the safest most cost-effective route for community visits. b)When working out in the community have the ability to weigh up situations and seek support and guidance over the telephone where necessary. c)Must have the ability to make rapid risk assessments on each visit to promote the safety of the patient, staff, carers and general public. E.g.

Risk assessment tools v experience and acting safely to protect all. 4.Planning and Organisational Skills a)Liaise with other services to arrange appointments that both meet patient and service demands. b)Plan home visits once allocated by qualified staff.

Post holder to organise logistics and plan visit:
Identifying car, phone and bleep.

Complete White Board (lone worker policy) Collect medication to be delivered from qualified nurse. Implement a variety of packages of care as outlined in the individual patients care plan. Report back to qualified staff. Record information of visits both manually and electronically.

Plan further interventions as indicated within the care plan. 5.Physical Skills a)Confidence to drive in an urban environment. b)Competent keyboard skills to enable information to be inputted into System one and eCPA.

Must be able to keep electronic diary up to date and confidence to take on more IT skills as clinical technology improves.

c)Ability to take accurate physical observations i.e. blood pressure, pulse and temperature and record in notes advising qualified staff if there were any problems. E.g. starting someone on Clozapine will require close monitoring of physical condition in line with CPMS guidelines.

d)Home visits to multi-occupied buildings, many without lifts. e)Escorting patients out of their home environment providing programmes of care and ongoing assessment of need. (e.g. Anxiety Management Programmes).

f)Driving frequently to home visits throughout the city. g)Due to patients living conditions it may be necessary to stand/crouch for periods of time. 6.Responsibilities a)Awareness of independent responsibilities in the implementation of Lone worker policy both LWS and local Home Treatment. b)Assist in formulation and planning of care alongside qualified member of staff.