Senior Customer Services Assistant - Warwick, United Kingdom - Warwickshire County Council

Warwickshire County Council

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us and the Role
Are you passionate about customer service and supporting your community? A confident supervisor able to organise and motivate staff, think flexibly and problem solve? Are you able to effectively manage your time, with good admin skills and a keen eye for detail?

This Senior Customer Services Assistant role is based at Warwick Library where you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering our services and ensuring a positive experience for customers of all ages.

This will include assisting customers with enquiries (including, on occasion, covering reception services for Shire Hall to staff and visitors alike), the promotion of books, reading and events as well as providing ICT assistance.

You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/maintenance issues.

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories, as part of your supervisory duties you will also need to lead by example and encourage other colleagues with these activities.

ICT plays a significant role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquiries, giving hands on advice, and carrying out administrative duties.

Working Pattern
Week 1

Monday - OFF

Tuesday h)

Wednesday h)

Thursday h)

Friday - 9:00-5:00 (7h)

Saturday h)

Sunday - OFF

Week 2

Monday h)

Tuesday h)

Wednesday h)

Thursday h)

Friday - 9:00-5:00 (7h)

Saturday - OFF

Sunday - OFF

(average 35.25h per week)

For the full Job Description and Person Specification please click the link here.

This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Additional Information

Closing Date:
Monday, 14
th August 2023****Interview Date: Thursday 24
th August 2023