Clerical Administrator - Manchester, United Kingdom - The Christie NHS Foundation Trust

The Christie NHS Foundation Trust
The Christie NHS Foundation Trust
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An exciting opportunity has arisen for a motivated individual to join the Outpatient Reception Team as a Clerical Administrator.

The Outpatient Reception Team are responsible for welcoming patients to the department, updating patient details on the system, and booking follow-up appointments.

The Team support outpatient activity through the provision of a high quality, patient/ customer focused service.

Clerical Administrators are responsible for ensuring that clinic outcomes are actioned effectively and in line with standard operating procedures and policies as appropriate.

This is a busy and varied role, and the post holder must possess excellent administration and communication skills.

The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service.

Any review will be undertaken in conjunction with the post-holder

Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format
Communicate complex information about appointments schedules to patients
Communicate with patients who may be anxious, angry or upset
Exchange relevant information with GPs and other health professionals
Deal compassionately with distressing situations
Liaise with other members of staff regarding case notes and patient visits
Work as part of a team
Maintain patient confidentiality at all times
Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes
Use own initiative to liaise with clinical staff and other colleagues where necessary regarding patient queries
Use patient information systems to assist patients and staff with solving issues
Assess patients' demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS
Plan for patient admissions, appointments and discharge
Make alterations to clinic structure to accommodate arrival of unexpected patients
Order stationary and other supplies
Ensure that annual leave does not occur at the same time as colleagues
Update information, admitting discharging and transferring patients on the patient information system.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year.

We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.

We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year.

Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format
Communicate complex information about appointments schedules to patients
Communicate with patients who may be anxious, angry or upset
Exchange relevant information with GPs and other health professionals
Deal compassionately with distressing situations
Liaise with other members of staff regarding case notes and patient visits
Work as part of a team
Maintain patient confidentiality at all times
Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes
Use own initiative to liaise with clinical staff and other colleagues where necessary regarding patient queries
Use patient information systems to assist patients and staff with solving issues
Assess patients' demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS
Plan for patient admissions, appointments and discharge
Make alterations to clinic structure to accommodate arrival of unexpected patients
Order stationary and other supplies
Ensure that annual leave does not occur at the same time as colleagues
Update information, admitting discharging and transferring patients on the patient information system.
Work in patient information system, requiring standard keyboard skills
Use office equipment including PCs, and phones
Provide comprehensive advice to patients/relatives regarding appointments
Signpost patients to other areas of hospital
Follow all relevant policy and legislation
Work collaboratively with colleagues to ensure policies are adhered to
To provide induction support to new post holders
Demonstrate workplace routines to less experienced members of staff
Undertake surveys/audits as necessary to own work
Post holder is expected to follow all relevant protocols, SOPs and standard practice.
Support Manager is availa
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