Server - Greater London - Clays

Description

Overview

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you

About

We've been named one of the UK's Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK That's right – we're all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don't just take our word for it—here's what our colleagues have to say about us:

"You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you."

"From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development."

"Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace."

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That's why we're dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we'd love to hear from you And Of Course, We're Looking For Someone Who Embodies Our Clays Values. That's Why We've Framed Them As Key Questions That Guide Everything We Do

• SAFE - Is it safe? For our team, our guests, the business, and our partners.
• AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
• LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

Summary of position & key attributes

Our Floor Team is key to the execution of our competitive socializing experience and the Food & Beverage delivery in a fast paced exciting environment. You will work closely with the kitchen and bar team to deliver exceptional standards of service. We are looking for highly motivated servers that have a desire to be trained and upskill themselves, or even become future leaders of our business.

You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve preparation for general service, setting up for private events, execution during service hours and maintaining the high hygiene and safety policies.

We are looking for a self-driven individual that strives for excellence. Ideally with some experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working.

Duties & Responsibilities

• Serving food and beverage in a professional manner with high level of customer service
• Perfect execution of our service wheel
• Checking with guests to ensure they are enjoying their food and drinks
• Presenting our F&B Kiosk and show the guests how to use it
• Cooperate and communicate effectively with bar, host and kitchen staff in a calm and professional manner
• Always strive towards best customer satisfaction
• Execution of private and corporate events
• Committing drink & food specifications to memory
• Understanding of our technology
• Communicating the business and technology to our guests
• Maintaining H&S expectations
• Making incredible recommendations based on your knowledge and training
• Setting up for service
• Completing curriculum of the Clayers Academy
• Be a brand champion maintaining expectations and delivery at all times

Skills and desired qualifications

• Able to demonstrate excellent communication skills
• Able to work under pressure
• Passionate about the food & beverage industry
• Experience in a high volume bar or restaurant is preferred but not essential
• 1 years of experience in the hospitality industry
• Demonstrate an interest and drive for the hospitality industry
• Always looking for opportunities to improve your knowledge and abilities
• Passionate about hospitality and creating amazing experience
• A keen eye for detail with excellent written and verbal communication skills
• Ability to build lasting relationships with colleagues and client
• Honest with strong moral principles
• Take initiative, can solve problems calmly and work well under pressure

What you'll get in return

We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.35 per hour as well as weekly Tronc service charge distribution.

Other Great Benefits Include

• Holiday: 32 working days' holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Paid Breaks: We value your time and ensure you're compensated for your breaks.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

Plus, we're certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.