Facilities Maintenance Technician - Greater London - Townhouse

    Townhouse
    Townhouse Greater London

    1 day ago

    Description

    Our values


    Here at Townhouse, we live by our three core values:

    • Details matter
    • Passionate in everything we do

    Townhouse was born out of the idea that 'details matter' — our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.

    ABOUT THE ROLE


    As a Facilities Maintenance Technician at Townhouse, you'll play a vital role in keeping our salons safe, functional, and looking their absolute best. Working closely with the Senior Engineering Manager, you'll deliver day-to-day reactive maintenance, support planned preventative maintenance, and assist with wider engineering and facilities projects across our growing estate.

    This is a hands-on, varied role suited to someone practical, proactive, and solution-focused, with a genuine interest in developing their skills within a fast-paced, multi-site environment.

    KEY RESPONSIBILITIES


    General Maintenance

    • Carry out reactive maintenance tasks to support salon operations and presentation standards
    • Respond to maintenance requests raised through the internal ticketing system
    • Address defects, faults, and hazards promptly to minimise disruption and downtime
    • Complete basic health and safety visual checks and maintain simple compliance records

    Support of Technical Operations

    • Assist with Planned Preventative Maintenance (PPM) tasks where trained
    • Support the Senior Engineering Manager with larger projects, installations, and technical works
    • Accurately record maintenance activities, including tasks completed, materials used, and time spent

    Facilities and Operational Tasks

    • Maintain tools, equipment, and materials in a safe, organised, and compliant manner
    • Identify and report recurring faults, building issues, or operational risks
    • Maintain high standards of workmanship, cleanliness, and safe working practices
    • Liaise with external contractors when required and support quality assurance checks

    ABOUT YOU

    • You have hands-on experience in a general maintenance, facilities, or practical trade-based role
    • Experience in high street retail, hospitality, or multi-site environments is a bonus
    • You're confident carrying out a broad range of building and repair tasks to a high standard
    • You're proactive, reliable, and take a solution-focused approach to maintenance issues
    • You can follow technical instructions, procedures, and guidance, with training provided where needed
    • You communicate clearly and professionally, building positive relationships with salon teams and managers
    • You're comfortable working independently across multiple sites while staying aligned with wider operational priorities
    • You're willing and able to travel regularly between salon locations
    • You have basic IT skills, including email use and digital job logging systems
    • You're organised, with the ability to manage your workload, meet SLAs, and keep accurate records
    • Exposure to planned preventative maintenance, asset care, or working with external contractors is advantageous

    LOCATION


    This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

    Please note: regular travel across London and regional salon locations is required. Occasional out-of-hours or weekend work may be needed to support urgent repairs or planned works (agreed in advance). Travel expenses will be covered in line with company policy.

    EMPLOYEE BENEFITS

    • Private healthcare and wellness support – Access to private healthcare including phone/video GP appointments and private hospital treatment where NHS wait times are high
    • Employee discount – 75% off treatments and 50% off Townhouse products
    • Holiday on us – Earn an extra day of annual leave for each year of service from your second year, up to four additional days
    • Birthday treat – During your birthday month, enjoy a complimentary signature manicure or pedicure with a friend, plus a glass of bubbles
    • Social budget – Regular team socials and monthly treats, agreed with your manager
    • Emergency cash advance – Interest-free advance of up to £50 per worked day in the month
    • Shopping discounts – Access to discounts with a wide range of top brands
    • Refer a friend scheme – Receive a reward when someone you refer is successfully hired

    EQUAL OPPORTUNITIES


    We're proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.


    #J-18808-Ljbffr

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