Service Desk Technician - Manchester, United Kingdom - Adria Solutions Ltd

Adria Solutions Ltd
Adria Solutions Ltd
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Service Desk Technician
On behalf of our award-winning client based in Manchester, we are recruiting a talented Service Desk Technician.

As Service Desk Technician, you will take pride in providing excellent customer service for all employees related to technology-related requests,issues, and incidents.


The Service Desk Technician will be responsible for:

  • Log, analyse, triage, and prioritise all IT incidents, problems, and changes received via all communication channels in the team
  • Analyse the incident, problem, and change data to identify the underlying causes and propose resolutions via Service Improvement Plans
  • Display leadership in the area of specialization, e.g., championing new features and best practice

The Service Desk Technician will have the following:

  • SharePoint (Collaboration Toolkit)
  • Knowledge of service desk/issue logging tools
  • Knowledge of the latest MS Office suite
  • Knowledge of MS Windows server
  • ITIL Foundation V3

Benefits:


  • Flexible working
  • Employee benefits packages to suit your lifestyle
  • Group life assurance
  • Enhanced maternity and paternity pay
Service Desk Technician
More jobs from Adria Solutions Ltd
See all jobs of Adria Solutions Ltd