Customer Service Administrator - Leeds, United Kingdom - Millbrook Healthcare Group Ltd

Millbrook Healthcare Group Ltd

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for Customer Service Administrator to join the team within our Leeds Service Centre.

As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life.

The Role:

Assist and manage incoming calls in a high activity call centre environment, answering any queries in a timely and professional manner
Inputting and retrieving data from the inhouse computer system and verifying client details
Coordinating with the engineers out in field to pass on relevant information about emergency repairs in a timely manner.
Problem solving by clarifying issues, researching and exploring answers and alternative solutions
General administration that supports daily activities and duties

What are we looking for?

Strong experience in a similar, busy and fast paced environment
Relevant telephone based customer service experience
Good attention to detail and accuracy
Previous administration and diary management experience
Competent IT skills with Microsoft 365 programmes and ability to learn new systems

What can we offer you?
- £19,968.00 per annum

Monday to Friday 08:00 5:00
23 days holiday (plus bank holidays) plus optional 5 days unpaid
Company Pension Scheme
Life Assurance
A rewards scheme exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged.

We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success.

You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users' lives

Socially responsible, ethical and transparent