Service and After-sales Coordinator - Gateshead, United Kingdom - Jackson Hogg

Jackson Hogg

Verified Company

Gateshead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Jackson Hogg is excited to be working with a well established Manufacturing company in their search for a Service and After-Sales Coordinator.

Position summary
The Service & After-sales Coordinator is responsible for the delivery of service support to service the UK's customer base.

The Service & After-sales deliver a pro-active service for all customer requirements - quotations, stock availability, order progression, query resolution, technical information.

Role location & resources

The Service & After-sales Coordinator will be based in the Group's Newcastle Facility as a member of the Service & After-sales Team.

A proven track record (minimum three years) of customer service and aftersales within the UK manufacturing industry.
A person with a hardworking ethos who is disciplined and reliable in executing company processes and strategies.
An open personality that can fit with the company's culture of integrity and respect for colleagues.
Energetic, upbeat professional who is comfortable working in a dynamic, fast paced, competitive environment.
Ability to work on own initiative, as well as part of a team.
A strong drive to progress their own career.
Key responsibilities and accountabilities
Responsible for delivery of starttoend service process for our current UK customer base.
Managing own time to deliver our service levels and exceed customer expectations.
Accountable for:
Designated M Seals contact for allocated portfolio of customers.
Proactively identify new opportunities with current customers for the business development team to qualify.
Quoting customers with the intent of winning profitable business for M Seals UK.
Sales quotation and order processing.
Proactive engagement with current customers to ensure no loss of business to competitors.

Experience, knowledge, skills

Expert in the use and execution of ERP is a requirement for this role.
Competent in managing all aspects of customer service delivery.
A proven track record in a business that provides solutions within the manufacturing industry.
Strong relationship building skills with a high degree of responsiveness and integrity.
Must possess outstanding communication and presentation skills (verbal and written)

Our business culture
Our team's 'can-do' approach towards teamwork, and customers' needs, often finds us wearing many hats, at any time.

The management team are only focussed on two metrics: