cluster sales manager - Oxford - beBeeReservations

    beBeeReservations
    beBeeReservations Oxford

    20 hours ago

    Job title: Cluster Reservations Agent

    Description

    Key Responsibilities


    We are seeking a highly skilled and detail-oriented Cluster Reservations Agent to join our team. As a key member of our reservations department, you will be responsible for building strong relationships with clients through regular contact by telephone, email and in person.



    Job Description


    A fantastic opportunity has arisen for an experienced reservations professional to join our hotel as a Cluster Reservations Agent. In this role, you will process all bookings via our in-house system, creating written confirmations and function sheets.


    You will handle enquiries and bookings efficiently and pleasantly; communicate special requests to relevant departments ensuring high-quality accurate reservations that maximise occupancy.


    Your daily tasks may include checking reservation communications prior to arrival; completing daily/weekly reservations tasks adhering strictly to IHG standards;



    Required Skills & Qualifications


    • A minimum of 1 year experience in Reservations or Front Desk in a property of similar size is essential.
    • You must have the ability to prioritise tasks maintain high accuracy deliver exceptional customer service at all times)
    • Prioritising multiple priorities would be beneficial - your attention-to-detail results-driven attitude), coupled with excellent communication skills}}

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