Reservations Agent - London, United Kingdom - Crowne Plaza London - Albert Embankment

Description

Our stylish hotel, which has recently reopened, boasts inimitable river the views and is situated between Lambeth and Vauxhall bridges, just south of the river.

The hotel hosts 142 bedrooms including 6 exquisite suites and 26 well-appointed Premium rooms.

We are currently seeking an enthusiastic and open-minded reservations Coordinator to join our small and friendly team.

At Crowne Plaza London - Albert Embankment we look for people who are dynamic, confident and ambitious with a splash of personality and character.

Job Overview:

Under the general guidance and supervision of the Reservations Supervisor, this position is responsible for maintaining and maximising sales revenue within reservations.

Making sure reservation enquiries are accurately recorded.

To assist in achieving budgets and targets set for the reservations function and the overall budget, through the promotion of the hotel products and services.

• Charismatic and talented individual with a genuine attitude to helping people
• Friendly and passionate personality, ready to make a difference.
• Great telephone skills.
• A team player with excellent communication and interpersonal skills.
• Drive for success and desire to progress
• Brimming with enthusiasm, cando attitude and bags of personality
• Strong work and personal ethic
• Empathy towards customers and colleagues alike
• Attention to details
• Pride in what you do
• Warm and confident,
• Hospitable personality with a passion for service

Key Requirements:

You will be a positive, enthusiastic and resourceful individual with excellent verbal and written communication skills and a proven ability to plan, prioritise, multi task and self manage, without constant supervision.

Flexibility, adaptability and attention to detail are also key requirements of the role and previous experience with Opera is desirable.

What we offer:

• Competitive salary.
• Meals on duty.
• Uniform and dry cleaning.
• Employee discounts across IHG hotels.
• Career Progression to everybody who wants to grow and develop within the company or industry.
• The opportunity to be part of a fantastic team and working for a Brand defining Hotel.
• A full range of flexible benefits and savings portal with 300+ discounts.
• 28 Annual Holidays (included Bank Holiday).
• Pension Scheme.

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£24,000.00 per year


Benefits:

• Discounted or free food

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• London, SE1 7SP: reliably commute or plan to relocate before starting work (required)

Work Location:
One location