Client Services Coordinator - London, United Kingdom - Garden Studios

Description

We are looking for a charismatic, reliable and friendly Client Services Coordinator to join our team of Gardeners. You will be confident, calm under pressure and enjoy being a welcoming face at the studio. Fluidity, flexibility and adaptability are key You will be enthusiastic, proactive and organised with excellent communication skills.

Reporting to the Head of Client Services, the Client Services Coordinator will respond to the constantly changing demands and pressures of productions, clients, stakeholders, students, artists and staff.

As this role is predominantly client-facing, you will be an important representative of Garden Studios and must have a passion for ensuring exemplary customer experience.

The core hours of work will be 9 am - 6 pm Monday - Friday, however, the role requires flexibility to work additional hours, evenings and weekends specific to bookings across campuses.

As Garden Studios works to become the UK's most sustainable film studio, you will support our Sustainability Lead in seeking ways to ensure processes, productions and studio spaces are as green as possible and our programs accessible and welcoming.

Essential Skills:

• You have a customerfocused approach with proven experience of operating effectively in a customerdriven environment and are motivated to do the best job.
• You have strong communication and interpersonal skills, can deal confidently and tactfully with people, and possess the ability to assert yourself and influence others.
• You have a hardworking attitude excellent attention to detail, forward planning and thinking, are able to be proactive, work to tight deadlines under pressure and coordinate multiple projects effectively and can prioritise in a complex, fastpaced environment that will present many distractions.
• You can act on your own initiative to troubleshoot problems, identify and manage issues, finding the best path for resolution.
• You have proven experience in scheduling and allocating resources and supervising runners or staff in similar roles.
• You are honest and able to admit and take ownership of your mistakes and know when to ask for help.
• You can communicate effectively and are proficient in Microsoft packages and relevant industry software.
• You are punctual and present well to clients and staff.
• You can contribute to a diverse team and show respect in all working relationships.

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Desirable Skills and Qualifications:

• You have a customerfocused approach with proven experience of operating effectively in a customerdriven environment and are motivated to do the best job.
• You have strong communication and interpersonal skills, can deal confidently and tactfully with people, and possess the ability to assert yourself and influence others.

Required Experience:

• You have experience in TV/Film/Production within a studio facility.
• You have an understanding of the core business of the Film and Television Industry/Studios.
• You can demonstrate effective stakeholder management.

Specific Responsibilities:

• To provide support to the Head of Client Services in delivering productions and events and maintaining the smooth running of all sites.
• Coordination and management of daytoday client operations for all nontechnical studiorelated facilities across sites.
• Being the face of Garden Studios and working directly with Production company Execs; Event companies, Stakeholders, University Lecturers, Students, Artists and Garden Co-Lab Members, in partnership with the Head of Client Services, Commercial, Marketing and Operational teams, to ensure the successful delivery of shows/events to the highest standards from start to finish.
• Ensuring all client needs are met. providing solutions, assisting and coordinating daytoday requirements including but not limited to access to the site, parking, use of ancillary areas and shooting spaces.
• Working closely with the Head of Client Services as well as heads of Marketing, Talent & Community Engagement and Commercial on workshops, career mixers, special events and site tours.
• Keeping uptodate with changes to the Garden Footprint, as a result of general maintenance, logístical requirements or client unit setups, which may impact shooting or other uses.
• Working closely with the Facilities and IT departments for the setup, turnaround and upkeep of ancillary areas and shooting spaces to facilitate clientspecific requirements. Assisting with alterations to our current footprint as and when required.
• Working with the Catering Manager and Head of Client Services on the coordination of catering facilities internal and external.
• Introducing productions to onsite facilities and Gardens online systems to provide flexibility and ease when booking meeting rooms, small shooting spaces and hospitality. Managing production accounts related to these bookings.
• Assessing when further support is required, booking and managing Runners, ensuring they have site induct