Helpdesk Administrator - Bracknell, United Kingdom - Midwich ltd

Midwich ltd

Verified Company

Bracknell, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity to join the Mi Support Helpdesk team at Midwich as a Helpdesk Administrator.

This role will work closely with the engineering team, providing administrative support to global clients and our Companies across the Group.

The key responsibilities of this role are:

Create work orders, purchase orders, and maintain vendor price lists
Record customer support quests in a timely manner on our internal ticketing system
Record support events, incidents, and service failures
Coordinating engineer's workload and priorities
Raising purchase orders, maintaining stock, and ordering parts for the service team as/when required
Processing warranty sales orders
Creating contract documentation for warranty sales
Scheduling and coordinating training bookings for customers and clients

A good telephone manner and competency in Microsoft office programmes (e.g., Word, Excel, Outlook) is essential, in addition to being able to demonstrate a high level of accuracy and the ability to think critically and creatively to aid in first line problemsolving.

This role will be based at our Bracknell office working Monday to Friday 08:4- 17:15, a total of 37.5 hours per week.

**Please note, full-time remote working is not available for this role. It will be based at our office in Bracknell, with a flexible hybrid working from home opportunity available once the probationary period has been successfully completed. Our hybridworking approach allows employees to work three days from the office and two days from home if they wish to do so.