Helpdesk / Reception Operator - Nottingham, United Kingdom - Nottinghamshire Healthcare NHS Foundation Trust

Nottinghamshire Healthcare NHS Foundation Trust
Nottinghamshire Healthcare NHS Foundation Trust
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for a computer literate dynamic and motivated person to join our friendly Helpdesk/Reception team based at Highbury Hospital in Nottingham.

Working as part of a busy and driven team in the Estates and Facilities Directorate, as a Receptionist / Helpdesk Administrator you will be the first point of contact for all visitors and calls received at Highbury including logging jobs via the Concept system regarding maintenance tasks, portering, domestic, linen and laundry and catering jobs, logging incidents, room bookings and hospitality to mention a few as well as managing the reception area and meeting and greeting visitors to Highbury.


You will be working in a busy multitasking environment and be expected to record accurate details of all calls using the CAFM (Computer Aided Facilities Management System (FSI Concept) at the same time expected to provide excellent customer service to the caller.

In some cases, this may be giving an update on how an issue/job is progressing and reassuring the caller that their job will be dealt with in a timely manner, ensuring the details are processed correctly and passed onto the appropriate team for them to action.

You will also be responsible for taking room bookings and hospitality requests, speaking to and directing visitors to Highbury, managing the incoming and outgoing post Hospital as well as a whole host of other administrative tasks.


We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.


We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences.

We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.

Do you want to make a difference?

Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?

Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.


This role requires an experienced receptionist /helpdesk operative who is able to effectively communicate with all hospital personnel and visitors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily basis.

The post holder will work independently but also as part of a team and be expected to use their own initiative in all areas of their work.


You will need to have:


  • A good standard of general education to GCSE level or equivalent
  • Knowledge of a customer services environment
  • Experience of working in an office environment
  • Able to work using your own initiative
  • Good communication skills
  • Conversant with Microsoft office packages
  • Accurate keyboard skills
  • Good organisational skills
  • Good telephone/customer services manner
  • Familiar with electronic diary systems
  • Positive attitude
  • Flexibility with working on helpdesk and administrative duties.
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