Customer Service Representative - London, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Gain new skills in a fast-paced environment

Enjoy hybrid working

About Our Client:

A stylish independent retail in luxury designer clothes operating today out of the UK with worldwide customer from as far as the USA, Middle East to China.

Established 30 years ago the business has built a trusted and talented team to make the company one of the market leaders today.

The responsibilities of the successful customer service representative will be:

Monitoring delivery complaints or queries and offering satisfactory and timely resolutions
Liaising with the Warehouse for outstanding orders, collating the relevant information across multiple systems
Resolving all failed deliveries in a concise fashion, to ensure customers receive their orders within the expected timeframe
Acting as an escalation point for customer complaints and resolving any issues
Responding to instore complaints and escalating to the relevant retailer to resolve any issues
Management of Review Platform, accepting reviews and challenging negative reviews to improve Customer Satisfaction Scores

The Successful Applicant:

The successful customer service representative will have:

Experience in working in a fast-paced and high-end luxury brand (goods or services)
Strong track record in building and maintaining strong relationships with clients and internal departments
Strong track record of individual performance, multitasking and working with accuracy
Excellent verbal English and written communication skills
Proven record of achieving KPI'sand meeting SLA's
Professionalism and flexibility
Computer literacy knowledge of Zendesk is desirable but not essential
Strong Microsoft skills required
Previous experience in a sales environment would be advantageous
Ability to work independently and to selfmotivate
Positive and enthusiastic attitude

What's on Offer:

The customer service representative will enjoy