Support Representative - London, United Kingdom - One World GTM

One World GTM

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

One World is seeking a Support Representative to join our dynamic, innovative, highly skilled team at our brand-new office in Shoreditch.

This is an excellent opportunity to be one of the first One World GTM support team members, with much room for potential growth.

This role requires you to be customer-focused, love problem-solving, have excellent communication skills, and have a passion for customer support.

Key Responsibilities

Responsible for managing and triaging support requests within the support process
Put yourself in the customer's shoes to troubleshoot customer issues and challenges they may face
Drive continuous improvement in our support strategy that best supports our customers and users across the globe
Coordinate with product and engineering on issues which impact customer satisfaction and support resources
Become an expert in the One World GTM solution and the customers who utilise this solution
Creation of knowledge base articles for customers based on frequently asked questions and new features
Compile customer reports against SLA agreements
Compile internal report for product, engineering, and customer solutions team
Meet the KPIs and metrics set up for the role

Skills Knowledge and Expertise

13+ years of experience in the field of support management
Indepth understanding of system integrations, such as EDI, API
Articulate and possess excellent communication skills
Analytical approach to problemsolving and decision making
Able to quickly assimilate and retain new information
Customer focused, patient and empathetic
Logistics & Supply Chain Knowledge
ITSM Certification (ITIL, KCS, MOF)
Experience working in a startup environment
A selfstarter with experience managing support for large enterprise customers for a B2B SaaS provider

Benefits

Competitive Pay
Annual Salary Review
Competitive Bonus
Flexible Hybrid Working
Interest Free Company loan up to £1,000
Life Assurance
Pension Scheme
Work from home set up
Flu Jabs Annually
Cycle to work Scheme
Training Budget per person per year £2750
Summer and Winter Hampers
Relaxed Dress Code
Referral Bonus up to £750 per person you refer to work at One World

Care First

Counselling and Support
Tailored learning, progression and Development Plans
Monthly paid for socials

Supply Chain Academy

Educational courses Available all costs covered.
Free Eye Test annually + £60 vouchers towards glasses

About One World Global Trade Management
Connecting
people,
processes and
systems under one global ecosystem.

One World
measures and
manages supply chains from the very highest perspective, down to a level of
product and ingredient detail to elevate the opportunity to manage for a sustainable future.

We capture the full lifecycle across the supply chain, and share it across entire value chains so all participants, including consumers, have a better understanding of the materials and products they use and their embodied environmental impact.

Salary:
£45,096.72-£120,651.76 per year

Schedule: