Technical Support Advisor - Birmingham, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
This role sits within the pre-sales technical support team. Team of 5.

They are looking to add someone to their team who has a can do attitude and good communication skills.

Someone who is wanting to progress their career over the next few years and someone who already has some infrastructure or copper/fibre cabling experience.

Salary = £28-31,000 per annum (depending on wealth and relevance of experience)

Hybrid working = 2 days working from the office, 3 days working from home or visiting customer sites
Travel = This role will require some national travel to sites

Perks of the job = Hybrid working, parking on site, newly refurbished office, great scope for development (200+ staff in Birmingham office), 22 days holiday entitlement, bonus schemes, healthcare schemes, contribution to home internet, long service awards andmany more.


The main purpose of this role is to work within this small but business critical team and respond to all technical and sales enquiries from both internal colleagues and customers.


Duties include:


  • Managing incidents via the helpdesk and DC1 according to SLA's.
  • Keeping the customer fully informed on the progress of the incident.
  • Providing firstclass customer service.
  • Testing/evaluating returned products.
  • Liaising with Suppliers.
  • Managing Corrective Action Reports
  • Must have some cabling, infrastructure or networking experience within a customer service, sales, helpdesk or technical support role
  • Must be a character that has drive and hunger to success and willingness to learn
  • Strong customer service skills
  • Happy to travel to customer sites however a nondriver can still be considered for this role
Do you feel you have the experience that matches this criteria?

Are you wanting to continue developing your career?

As the employer is looking to hold interviews and hire someone soon
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