Client Services Executive - Hemel Hempstead, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Hemel Hempstead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client are a successful pharmaceutical organisation looking for a Spanish and German speaking Client Service Operations Specialist to join their team on a 12 month fixed term contract, with a view to going permanent.

ROLE PURPOSE

Active management of several client accounts within a specific region, including set up and amendment of master data, processing orders, shipments, complaints and queries
Support where necessary in other regions, with handson management of customer purchase orders, orders, tracking, invoicing, filing and answering general order related customer queries
Active liaison with other departments within the business including, but not limited to Sales and Logistics, with a view to sharing customer information and facilitating best practice across the business
Proactive Interaction with both external and internal customers/clients via a variety of mediums
Actively participate in cross functional initiatives and meetings, to understand additional customer and business needs
Storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy

Key Activities / Decision Areas

Set up new client records in the ERP system in line with quality and regulatory guidelines, ensuring accuracy and completeness, prior to order placement
Process billing documents ensuring accuracy with customer purchase order and where applicable with customer contracts
Archive order and delivery documents in line with quality procedures
Maintain a solid level of understanding about the products and their uses
Work with Logistics to proactively manage the supply of products
Actively monitor shipment of client product and ensure appropriate client communication throughout the order fulfilment process
Raise client credits via the approved process of authorisation
Log all customer complaints in line with quality and regulatory guidelines
Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP)
Liaise with clinical and commercial teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
Maintain valid Purchasing Verification (PV) Forms in the Quality Management System
Knowledge of import and export taxes and associated process, in relation to relevant countries

Technical / Professional Expertise

Experience of export in either a customer service or logistics background is preferred
Background in Proficiency in the use of ERP systems for customer master data and order entry
Competent in the use of Microsoft Office tools
Working knowledge of Quality Management Systems and their function and usage in a regulated environment
Business knowledge in relation to finance and distribution process and how this relates to CS
Fluent, written and spoken in English, German and Spanish. Additional fluency in at least one other European language would be useful