Banqueting Supervisor - London, United Kingdom - AllBright Mayfair - Club Managers

Description

About Us
AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all.

Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together. #Sisterhoodworks

We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. The AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Job Purpose:

Overseeing all private hire and internal events in the club, while delivering exceptional service.


Outline of Key Responsibilities (event specific):

• Successfully executing all events at the club
• Ensuring the team is adhering to company's standard operating procedures (SOPs), company policies and regulations
• Directing and overseeing the set up and breakdown of the event spaces for the specific events
• Ensuring all event timings and details outlined in the BEOs / events sheets are followed and executed
• Ensure the team is briefed properly on each event and is familiar with the BEO and what is required for the execution of the event (set up and operational delivery)
• Ensure the event spaces and the team is ready and everything is prepared on time for events and as per BEOs
• Direct point of contact with the event client, making sure they are well taken care of when in the club and in charge of welcoming their guests
• Ensuring the room and event is planed according to the BEO/event sheets and what was agreed with the client
• Main point of contact with the client
• Responsible for ensuring: correct number of staff are hired for events, sufficient amount of stock is ordered (drinks/flowers, linen, decoration, cutlery, crockery, glassware, menus etc.)
• Ensure club equipment and AV are in working order: microphones, projectors, TVs, speakers, mixers etc.
• Liaising and directing reception team on how to welcome the guests/guestlists and way of checking in guests for specific events
• Responsible for organisation of the cloakroom for the event guests
• Coordinating with all the suppliers ensuring all items arrive on time
• Daily liaison with Private Hire and Sales Manager, FOH and BOH ensuring successful execution of events
• Ensure that the event spaces are corresponding the standard of the club and regularly checked and maintained
• Advise of anything that needs improving and fixing in the building to maintain high standards and highquality events, informing the Facilities Manager
• Monitoring events, ensuring they run smoothly and efficiently
• Ensure cleaning staff are available during events
• Ensure billing of events are accurate and reflect what was agreed with the client
• Strategizing and planning: ensuring in advance that the details are in complete order, liaise with management about the staffing levels, equipment
• Direct point of contact for suppliers on the day

General Responsibilities

• Guest and member wellbeing and satisfaction ensuring and maintaining the best possible guest experience
• Promote AllBright to all guests and ensure that all team members are upselling club facilities and offers
• Involved in process of hiring suitable team to execute club events
• Train the FOH team to welcome members, guests and visitors, ensuring that everyone receives exceptional service and attention to detail
• Be a brand ambassador and maintain privacy and confidentiality at all times
• Opening and closing the building, using checklists provided
• Updating check lists and opening and closing duties to ensure the wellbeing and safety of all staff, customers, members and guests
• Keep track of staff shifts, lateness and correct clocking in and out of hours
• Monitor compliance with safety and hygiene regulations, troubleshoot emergencies
• Ensure team members comply with club security, fire regulations and all health and safety regulations
• Ensure all team members follow correct processes for allergen handling
• Gather guests' feedback and recommend improvements to our menus and services
• Ensure that all team members have a current knowledge of club products, services, facilities, events, pricing and policies and knowledge of local area and events
• Monitor and maintain standards of presentation of all staff
• Monitor and maintain standards of presentation of club public areas (cleanliness and maintenance) and report any defaults to the relevant departments
• Any reasonable request from your duty manager, general manager, operations manager, events manager to ensure the smooth and safe running of events
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