Customer Service Advisor - Bedford, United Kingdom - 1st Choice Rec

1st Choice Rec
1st Choice Rec
Verified Company
Bedford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor - HOMEWORKING

Bedford

Temporary to Permanent
Our well-known client who are the UKs leading company within their field, are seeking Customer Service Advisors to join them on a temporary to permanent basis to start on Monday 20th February 2023


You will be required to attend paid training for the first 4 weeks. Training is carried out FACE TO FACE in BEDFORD MK41. You must be able to attend this.

Hours:
Working 5 out of 7 days on a 6 week rota (weekend working is required)


Shifts Available: 8:45am-3:45pm / 9:15am-4:15pm / 10:30am-5:30pm / 11am-6pm


Salary:
£10.00 per hour, rising to £10.43 per hour after 6 months


All homeworking equipment is provided for you.

Responsibilities:


  • First point of contact to all customers via the telephone.
  • Investigating customer problems and being able to solve them quickly and efficiently.
  • Scheduling engineers.
  • Accurately entering data.
  • Building and maintaining great relationships with both customers and colleagues.
  • Working to KPISs and team targets.

Skills / Abilities:


  • Positive and friendly with the ability to build rapport with customers easily.
  • Experience with customer service is essential.
  • Must be selfmotivated and a problem solver.
  • Strong communication skills.
  • Computer competent.
  • Microsoft Teams experience.
  • You will be required to have a basic DBS criminal record check taken out.

Benefits:


  • Eligible for monthly bonus scheme following 6 months within the role.
  • Career progression / Professional development.
  • Up to 15% pension contributions based on employee contribution of 5%.
  • Life assurance policy.
  • Regular individual and teambased incentives.
  • Access to Employee Assistance Programme for wellbeing and health support.
  • If you do not hear from us within 7 days we're sorry you have not been successful this time._
  • 1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business_
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