Service Coordinator - Poole, United Kingdom - Unique Group (Southern) Ltd
2 weeks ago
Description
We are currently looking for a Service Coordinator to join our team.The Service Service Coordinator will be the main point of contact for the service engineers within the company, communicating with the engineers; handling diary management & allocating relevant parts will be some of the duties required.
Job Role- Scheduling engineers for preventative maintenance bookings and callouts.
- Updating all client data entries including updating all customer details where required on our internal CRM system.
- Responsible for any existing client keyholder, address changes, and monitoring requests.
- Submission of any maintenance related Certification and Reports for customers following works.
- Respond quickly and effectively to client queries.
- To maintain daily the Service support inbox to ensure all return works are actioned swiftly and customer requests or callouts are actioned promptly.
- Always Providing excellent customer service.
- There will be various admin tasks as requested.
Requirements:
- Customer service experience within an office environment, ideally within the facilities management industry
- The ability to prioritise workloads and adapt organisational skills to ensure the business runs smoothly
- IT literate; with a strong working knowledge of CRM software and MS Office
- Proactive, logical, and methodical, with a 'cando attitude and a willingness to learn
- Excellent communication and customer service skills
- Fantastic attention to detail
- Knowledge of CRM software and MS Office
- Experience with technical products and services.
Job Types:
Full-time, Permanent
Salary:
£23,000.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
Unique has a Covid Policy in place for both engineers and office staff members and face masks in communal areas are still a requirement alongside hand sanitisers stationed in all rooms of the building.
Ability to commute/relocate:
- Poole, BH15 3AH: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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