Administrative Officer - Liverpool, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Brook Street in partnership with the Home Office is currently recruiting for Administrative Officers

Location:
Liverpool

Remote working From Home

Pay rate:
£12.84

Period of contract: 3 months

Full time:
Monday to Friday, 37 hours per week

Various shifts available:

Shift B 9:00 am to 17:09 pm with one hour lunch
Shift C 10:00 am to 18:09 pm with one hour lunch
Shift E 16:00 pm 20:00 pm
Shift F 16:00 pm 20:00 pm

Start date:
As soon as security clearance has been passed.

Daily Duties/Responsibilities

Answering telephone calls in a polite and professional manner.
Providing a complete and informed response on first contact to all customers.
Accurately inputting all necessary information on internal IT systems within required time lines so that customer contact is recorded.
Routing calls appropriately based on the information you receive.
Committing to continuous improvement with willingness to take responsibility for identifying and/or implementing improvements.

Essential Skills

Passionate to deliver excellent customer service
Excellent interpersonal and communication skills
Be able to work well individually as well as within a team, in a busy working environment
Excellent telephone skills
Efficient at using IT systems
Patience

Training

Holiday restrictions during training period: No holidays during the 4 weeks of training.
Training will be during the hours of 9:00 am to 17:00 pm

NOTE:

IT Equipment will be provided but not Broadband. The wearing of headsets is a mandatory requirement.

Please ensure you have the following:

Password protected and securely encrypted internet connection
A quiet private space to work
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best._
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. _