Service Administrator - Glasgow, United Kingdom - DTGEN - A brand of Dieselec Thistle Generators

Description

To address customer issues and resolve them in a timely and efficient manner and ensure that all valid customer concerns are being dealt with immediately.

Complies with the policies and procedures of the company. Service Administrator to maintain the positive image, brand, and reputation of the organisation.

• Usage of Tesseract and customer portal systems.
• Accept client phone calls, resolving client queries and escalating/delegating where required.
• Monitor and control service and service reports inbox, resolving client technical/administrative queries and escalating/delegating where required.
• Send documentation on request to customers e.g. Service Reports, RAMS, insurance documents, training records etc.
• Carry out invoicing and job costing tasks, e.g. breakdowns.
• Update business with department accumulative figures for the month.
• Raising calls on Tesseract e.g. breakdowns, remedials etc. on receipt of client PO and keep enquiry spreadsheet up to date.
• Add all parts onto calls raised and liaise with stores team for parts to be picked.
• Raising renewal contracts and new maintenance contracts as per Aftersales Contract and Key Account Manager's instruction.
• Support Service Controller with allocating engineers jobs to REA as required.
• Assist with issuing remedial quotes.
• Raise PO's and GRN where required.
• Support wider service team where required.
• Comply with the Company Health & Safety Policy.
• Comply with all aspects of the Company's ISO standards: Quality management
• ISO 9001:2015 / Environmental
• ISO 14001: 2015 / Occupational health and safety management
• ISO 45001:2018, proactively contributing to the company's continuous improvement programme.
• Observe & demonstrate behaviour in line with the core values of the company.

Salary:
£21,000.00-£25,000.00 per year


Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Onsite parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location:
Hybrid remote in Glasgow

Application deadline: 06/01/2023