Customer Service Executive - Dunfermline, United Kingdom - Cashmaster International

Description

With offices in the UK, US, Germany, and Hong Kong, Cashmaster International is a global leader in both the manufacturing and sales of Cash Management Technology solutions.

Serving many of the world's largest fast food, grocery, hospitality, and retail brands, Cashmaster is currently experiencing double-digit growth as we ramp up sales and diversification of our product range and service offerings.

As a Customer Service Executive, you will be an integral part of our team, providing a comprehensive range of customer services.

• Resolve hardware, software, and related functionality issues efficiently.
• Maintain accurate records of incidents, including outcomes and relevant details.

• Process 'inside sales' inquiries from existing and new customers for products, accessories, and other items.
• Follow up on requests, converting sales opportunities where possible.

• Support the Production department by completing processing tasks in Sage and our ERP system.
• Assist in fulfilling orders and maintaining accurate records in Production Administration.

• Distribute training materials and relevant product information to customers.
• Assist in fulfilling warranty repairs and exchange services to enduser customers.
• Support product trials for new and existing customers.
• Process orders for products, accessories, and consumables as required.
• Provide timely and accurate product information and support.
• Prepare regular management reports for selected customers and other administrative tasks.

• Experience with helpdesk/incident tracking systems.
• Proficiency in Sage or similar processing systems.
• Methodical with excellent attention to detail.
• Strong computer skills and a knack for technology/software.
• Good customer support/telephone manners.
• Excellent written and spoken communication skills.
• Strong interpersonal skills and a team player.
• Motivated with enthusiasm to satisfy customers and attract new prospects.
• Perseverance and creative thinking.
• Reliable and trustworthy (essential).
• Higher/O-Level educated.
• Fluent in English (written and spoken).
• Technologyfriendly with processing experience in Sage or a similar system.
• Experience in a similar IT/business product/customer support environment.
• Understanding of the importance of customer satisfaction.
• Familiarity with processing, helpdesk environments, and Microsoft Office skills.
• Strong initiative, reliability, and punctuality.
• Customerfriendly attitude.
• Passport and driving license.

• Degree or Diploma.
• Fluent in a second European language (ideally Polish, Spanish, or French).
• Experience with CRM software.
• Additional proficiency in Sage.

• Casual dress
• Company pension
• Free parking
• Onsite parking

• Monday to Friday

• Diploma of Higher Education (preferred)

• United Kingdom (required)