Business Support Specialist - Northwich, United Kingdom - WTW

WTW

Verified Company

Northwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Occupational Health (OH) Administrator is responsible for supporting the OH Team with a variety of administrative duties to include processing and co-ordinating absence management referrals, arranging typing of clinical reports, appointment making, dealing with telephone queries from clients and OH providers, assisting with the processing of invoices and checking all clinical notes are saved correctly on Sharepoint.

This includes liasing with the OH Case Managers, Occupational Health Clinicians, and contact with GP Surgeries and Clinical Consultants to chase reports.

The Requirements

Process "dictation" on a daily basis and send to Typing providers
Clinical Notes check all clinical notes have been uploaded to Sharepoint correctly by scanning team
Send out reports to patients and clients, as directed by OH/HR Case Managers/HR Case Adviser
Process Assigned Referrals request/confirm appointments
Process and book in Absence Case Management appointments
Update White Board online with Tracking of Typing/Reports for Doctors
Check & progress "Tasks" on a daily basis
Chase GP/Specialist reports by phone
Assist with the processing of invoices from OH providers and GPs on the Ariba system

The Requirements

Essential:

Previous generalist Administration experience.
Approaches work proactively and have excellent customer service skills.
Experience of building strong relationships with diverse stakeholders.
Excellent communication skills (verbal and written).
Excellent organisational and time management skills, planning and dealing with multiple activities to ensure deadlines are met.
Exhibits a high level of confidentiality and discretion and knowledge of GDPR guidelines.
Strong problemsolving skills; ability to find creative, commercial and pragmatic solutions.
Proficient in Word

Desirable:

Familiar with OH and HR best practice with the desire to develop HR knowledge further.
Experience of working with databases, specifically maintenance & collection of sensitive/clinical employee data and production of reports.
Confidence to work with different stakeholders within the business.
Displays ability to learn, change, and innovate.
Understands the business environment in which WTW operates and stays abreast of issues and events that have an impact on the business and industry.

**Equal Opportunity Employer