Desktop Euc L1 - Nailsea, United Kingdom - Iron Systems
Description
Date Posted:
- 5/10/2024
Job Function:
- Desktop Engineer
Location:
- Nailsea
- GBR
Offered Salary:
- Competitive
2-5 years of Experience
Scope of Work:
- Maintain daily IT operations in Customerowned locations to serve users' IT needs.
- Provide hands & feet support for Servers or Networking activities as required the specified location/facilities.
- Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).
- Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
- Installation, Move, Add, and Change (IMAC) of Customer IT Assets
- VIP Support generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audiovisual equipment and peripherals being used.
- Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)
- Management of nonPC IT equipment maintain asset lists for nonPC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer.
- Provide assistance in the purchase of nonPC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
- Support for nonPC IT equipment, such as scanners and printers, includes onsite triage and resolution recommendations. customer will provide specific training and instruction if needed.
- Mobile Phone Support
- Triage, asset Management, Configuration and Support as required.
- Support for special events (Internal and External), recurring meetings, or after hours will be required on T&M chargeable basis.
- Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.
- The ability to speak English and the local language(basic).
Key Responsibilities:
- Responds to and diagnoses complex hardware, software and network incidents under general supervision.
- Prioritize and resolve customer and other team issues as soon as possible.
- Ensure that incidents and requests are handled according to customer Priority Metrics.
- As needed, escalate tickets.
- Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
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