Customer Service Advisor - Chessington, United Kingdom - InXpress
Description
InXpress are looking for a Customer Service Agent to join our small, friendly team.We want to hear from you if you have a passion for providing great customer service and going the extra miles for customer satisfaction.
We are a fast growing dynamic international express and freight company, selling courier & freight solutions to SME businesses.Through our partnerships with carriers such as DHL, FedEx, UPS, we can offer customers reduced transportation costs, automated e-commerce solutions and first class customer service.
We are located in modern offices in Chessington.PRIMARY RESPONSIBILITIES
- Deal directly with customers by telephone and electronically.
- Respond promptly to customer enquiries.
- Handle and resolve customer complaints.
- Source freight costs and quote customers in conjunction with external sales.
- Pro-actively contact customers.
- Process job bookings.
- Communicate opportunities, information or feedback gathered through customer contact to appropriate company staff.
- Some day-to-day administration work to aid the sales team.
KNOWLEDGE AND SKILL REQUIREMENTS
- Basic reading, writing, and arithmetic skills are required.
- Confident telephone manner.
- Strong interpersonal and communication skills (written and verbal).
- Able to build rapport with customers.
- Able to work as part of a team and also on own initiative.
- Able to handle complaints, even when handling unpleasant customers.
- Ability to juggle and prioritise workload in a busy environment.
- Strong IT skills, being competent in Word, Excel and Outlook.
- Willingness to work a flexible schedule to see a job through.
- Previous freight experience is an advantage, although not essential as full training will be given.
Job Types:
Full-time, Permanent
Salary:
£21,000.00 per year
Benefits:
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location:
In person
Reference ID:
INXSWLDN
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