Customer Service Senior Associate - Stirling, United Kingdom - Contract Scotland

Contract Scotland

Verified Company

Stirling, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an Administrator looking for a new opportunity?

If you have a positive, open approach and a passion for delivering exceptional service we might have the ideal opportunity for you

Hours of work will be Monday to Friday 9 am to 5 pm and hybrid working is available after initial training.

You will work as part of a busy and fast-paced team where your duties will include:

Processing paperwork in line with company policy and procedure
Investigating complaints and escalating, where required
Independently checking the quality and accuracy of work
Contacting customers to resolve queries and obtain information
Keeping knowledge of processes, products and appropriate regulations up to date
Supporting and taking an active role in service improvement and process improvement
Carrying out additional administrative tasks, as required

You will have experience working in an admin-based role and will have the ability to carry out tasks accurately and within agreed timescales.

Knowledge of the Financial Services Industry would be beneficial however, full training will be provided for thesuccessful person.

Benefits:

Onsite parking
Private medical insurance
Unlimited paid holidays

Schedule:

Monday to Friday
9 am 5 pm Adhoc flexible working can be accommodated if confirmed in advance.

Work Location:
Stirling/Hybrid

Legal Information:
Contract Scotland acts as an employment agency for permanent work and acts as an employment business for temporary work.

Applicants must be eligible to live and work in the UK.