Customer Service Coordinator - Manchester, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
Manchester, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description
A market leading company offering responsibility and progression

  • Join a talented team to learn and grow within your career

About Our Client:

Our company is a dynamic player in the global market, looking for a Customer Service Coordinator. This company specialise in Manufacturing and Production industry. With a strong presence across multiple continents, we pride ourselves on delivering high-quality products and outstanding customer service. Our diverse team is united by a shared passion for success and a dedication to exceeding customer expectations.

  • Serve as the primary point of contact for customer inquiries, addressing them promptly and professionally through various communication channels.
  • Provide accurate and comprehensive information about our products, services, and order processes to assist customers in making informed decisions.
  • Collaborate closely with internal teams, such as sales, logistics, and product development, to ensure effective coordination and timely resolution of customer issues.
  • Actively listen to customer concerns, troubleshoot problems, and provide appropriate solutions while maintaining a high level of professionalism and empathy.
  • Proactively identify opportunities to enhance the customer experience, making recommendations for process improvements and participating in relevant initiatives.
  • Maintain accurate and uptodate customer records, utilizing our CRM system to track interactions, monitor trends, and generate reports.
  • Strive to exceed customer expectations by delivering personalized, attentive service and fostering longterm relationships.

The Successful Applicant:


  • Previous experience as a Customer Service Coordinator or a related role is preferred.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong problemsolving and criticalthinking abilities, coupled with a proactive approach to addressing customer needs.
  • Exceptional interpersonal skills and the ability to build rapport with customers from diverse backgrounds.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.

What's on Offer:


  • Starting Salary £24,000 £26,000
  • Full onboard Training Programme
  • Flexible Work Environment
  • Based in Manchester
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