Customer Service Advisor - Dartford, United Kingdom - Crossways Recruitment Ltd

Crossways Recruitment Ltd

Verified Company

Dartford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Customer Service Advisor (on-going temporary assignment)
Hybrid working 2/3 day split
£12.50 per hour + excellent overtime rates
Available immediately**This is a fantastic opportunity to join an expanding company in Dartford. The role will be a split 2/3 day hybrid working role.

My client requires an experienced Customer Service Advisor with the focus on service delivery/ Account Management.

You will be liaising closely with Key Clients & Senior Management updating them on any changes or problems.

The role will encompass various duties but essentially your role is to maintain relationships, identify any issues or problems that could arise and affect the account.

You could be dealing with some technical issues so the ability to deal with and learn new products is essential.

Duties to include;

Support & resolve issues. This will include monitoring the client account and ensure service levels are being achieved
Taking action where appropriate
Updating database on in house system
Updating clients of potential issues
Progress calls from the customer, etc.
Data entry

You will be required to work 1 in 3 weekends and will be paid time and a half for Saturdays and double time for Sundays.

The company also offers 25 days holiday, subsidised canteen and pension.