Supporter Care Administrator - Welwyn Garden City, United Kingdom - Isabel Hospice

Isabel Hospice
Isabel Hospice
Verified Company
Welwyn Garden City, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

Contract
:
Permanent | Part Time | 15hrs per week

Salary
:
£8,400

Location
:
Welwyn Garden City
Closing Date
:31 Jul, 2023
Central to the success of supporter care, this role is the first point of contact for the department. The key responsibilities include processing donations, maintaining the database and delivering excellent standards of supporter care.


About the role:


  • Record all communications with supporters and donors onto the CRM system
  • Thank supporters and organisations in a timely and courteous manner
  • Provide support to the Fundraising department on a range of administrative tasks; dealing with enquires, opening and sorting post and managing collection boxes
  • Liaise with volunteers, arranging work for them and supporting them as needed
  • Work with the Supporter Care Team and Manager to ensure tasks are correctly prioritised and deadlines are met
  • Manage the CRM database ensuring it is kept accurate and uptodate with all records and financial information
  • Update mailing lists and communications on the CRM database
  • Count cash donations and prepare banking income
  • Prioritise incoming calls and distribute to the relevant staff member and/or follow the Supporter Journey process
  • Maintain the department register of materials, merchandise and gifts in kind to ensure effective distribution of equipment and prizes

About you:


  • Experience of working in a customer service environment
  • Excellent database and Excel skills
  • Persuasive and adaptable written and oral communication skills
  • Experience of working in a multi
- tasking role, dealing with phone calls and administration tasks

  • Experience of working in a busy, fastpaced office
  • Excellent interpersonal skills which can be adapted to a range of different audiences

Benefits:


  • 27 days holiday (pro rata)
  • Flexible working
  • Pension scheme
  • Life assurance scheme
  • Employee Assistance Programme
  • Cycle to work scheme
  • Health Service Discounts
  • Refer a friend bonus.
  • Successful applicants will be required to undertake a DBS check._
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