Service Administrator - Tadcaster, United Kingdom - Mpac Lambert LTD

Mpac Lambert LTD

Verified Company

Tadcaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mpac Group PLC are a global automation engineering company dedicated to providing remarkable bespoke products and exceptional services. Our commitment to excellence, coupled with our unconventional thinking, has made us a leader in cutting-edge automation processes. Working across healthcare, medical and consumer goods sectors, we help companies create life changing products.

Today Mpac is trusted by leading brands to design and build world-class machinery that can be found all over the world.

Working within the Customer Service team as a Service Administrator you will review and process received orders and send order acknowledgements to the customer.

You will assist obtaining prices, completing quotations and costing of completed Service activities.

Working as a Service Administrator you will:

Obtain cost and lead time of required purchased parts.
Ensure that Customer Purchase Orders are proceed in a timely manner.
Provide effective communication of order status to Customers.
Ensure customer follow ups are carried out after submission of quotations.
Carry out basic quotations.
Complete costings of completed onsite time and material contracts.
Be flexible within the role to aid & support all staff during busy periods.
Follow & prove detail for all reporting mechanisms.
Review customer purchase orders to ensure they are accurate and then generate sales orders within the ERP system.
Send order acknowledgements to customers on receipt of purchase orders.
Identify opportunities for negotiation to achieve best value ensuring sales orders meet or exceed budget expectations.
Update part data with uptodate pricing and delivery information as required.
Reach out to vendors to collate price and lead time information for quotations and price lists.
Complete follow ups on quotations to ensure they meet customers delivery and price expectations, updating the system of win probability and date.
Complete travel proforma's for upcoming on site works.
Assist in the creation of basic estimates and quotations.
Review hours booked on completed time and material contracts. Complete costings usings these hours and issue to customers before invoicing is complete.
Verify direct resources have correctly booked and uploaded hours to the ERP system.

Knowledge and Experience

You will have:

Ability to provide administrative services on multiple projects simultaneously.
Experience of working in an administrative capacity in an engineering environment.
Proven negotiation skills with a focus on value.
An understanding of Terms & Conditions.
Experience in a similar position in the Manufacturing or Engineering Industries.
Experience of working with a supply chain previously would be advantageous.
Experience in working within an ISO 9001 accredited organisation.
Experience of working with MRP/ERP systems (Visual 9 an advantage).

Technical Skills and Qualifications

Proficient in the use of MS office suite
Organised Individual having the ability to multitask
Can promptly react to shifting priorities, demands and timelines through analytical and problemsolving capabilities.
Excellent numeracy and written language skills.
Ability to communicate effectively at all levels, adjusting approach or communication channel to suit audience.
A basic understanding of general engineering would be advantageous.

Hours: 39 hours per week

Location:
Tadcaster, North Yorkshire, UK

Reporting Line - Head of Service

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£28,000.00 per year

Benefits: